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Time Conditions

bHosted Managed Voice by BendTel

About the Time Conditions Module

The Time Conditions module (found under the Favorites menu in the Administrator Dashboard) defines a set of rules based on time groups. A time condition has two call destinations, one if the time of the call matches the time group assigned, and another if there is no match. Time conditions are often used to control how the PBX routes calls during business hours vs. outside business hours.

Time Groups should be set up prior to setting up Time Conditions. Because the Time Conditions module depends on Time Groups, there are two easy ways to reach the Time Groups module from within the Time Conditions module. One is to click the List Time Groups button at the right side of the screen, and the other is to click the clock button next to an existing time condition.

Please Note: Additional assistance with the configuration & use of this feature is available by contacting BendTel support.

Editing/Deleting Time Conditions

The Time Conditions module home screen displays a list of existing time conditions.

    To Edit: Click the edit button ( blue pencil icon), make changes, click the Submit button, and click the Apply Config button.
    To Delete: Click the trash can button, click OK to confirm the deletion, and then click the Apply Config button.

Creating a Time Condition

From the Time Conditions main page, click the blue “+Add Time Condition” button, then fill in the information as described below:

    Time Condition Name: Enter a description to identify this time group. For example, “Closed Hours” works better than something generic like “Time Condition 1.”

    Override Code Pin(Optional): If a PIN is entered here, users will be prompted to enter the PIN after dialing the override feature code. A PIN can help prevent unauthorized changes. If no PIN is entered here, users will be able to override the time condition by dialing the feature code.

    Invert BLF Hint (Yes/No): Whether to invert the behavior of the busy lamp field (BLF) for this time condition. Depending upon the way the time condition is set up, and depending upon the BLF light color behavior some phones (red vs. green), the default setting can be confusing to some users. Therefore, you have the option to change the BLF behavior.By default (Invert BLF Hint = No), the BLF hint is “INUSE” when the time condition is NOT matched, and “NOT_INUSE” if the time condition is matched.If Invert BLF Hint = Yes, the behavior will be the reverse of what is described above. If set this way, the BLF hint will be “INUSE” if the time condition is matched, and “NOT_INUSE” if the time condition is NOT matched.

    Change Override:The current override status of the time condition is displayed here below the drop-down menu. If this is a new time condition that has not yet been saved, the state will be “Unknown.” Otherwise, you will see the current state.The drop-down menu gives you the opportunity to change the override status:

      Unchanged: The override state will not be changed.

      Reset Override: Removes any override that is set.

      Temporary Matched / Unmatched: Creates a temporary override that will send calls to the matched or unmatched destination (whichever is selected) until the current time span has elapsed. After that, the behavior will return to normal. A temporary override can be set and removed by a feature code, here in the GUI, or by other applications such as an XML-based phone option.

      Permanent Matched / Unmatched: Creates a “permanent” override that will send calls to the matched or unmatched destination (whichever is selected) until the override is removed. This override will not automatically be reset after a time span has elapsed. A permanent override cannot be set via a feature code, but it can be removed by a feature code. A permanent override can only be set here in the GUI or by other applications such as an XML-based phone option.

    Time Group: The time group this time condition will be checked against. A time group defines the times that are considered a “match.” You can create new time groups in the Time Group module.

    Destination Matches: This destination will be used as the call target when the current time matches the time group selected above.

    Destination non-matches: This destination will be used as the call target when the current time does not match the time group selected above.

    Save: Click the Submit button, then click the Apply Config button.