System Recordings

System Recordings Overview

The System Recordings module (found under the Favorites menu in the Administrator Dashboard) allows for the management of built-in recordings and provides an easy-to-use interface for adding new recordings for IVRs, Announcements, Queues and so on. There are three ways to add System Recordings: uploading a file, recording within the browser, and recording over an extension.

Adding/Editing a Recording

Within the System Recordings module, click the blue “+Add Recording” button in the upper left corner of the screen. There are three ways to create System Recordings:

1) Upload a Ready-Made Recording Via the Control Panel

This method assumes you have already created an electronic file of your greeting using external recording/editing tools. This method works both for adding a new greeting, and also for replacing a greeting that already exists on your system. Supported file types include WAV, aiff, alaw, flac, g719, g722, gsm, mp3, oga, ogg, sln, sln12, sln16, sln192, sln24, sln32, sln44, sln48, sln96, ulaw, wav, & wav49.

Instructions

Click the Browse button to select a file from your computer. Or, drag and drop files from your desktop onto the Drop Multiple Files or Archives Here box.

2) Record Directly In the Control Panel

If you have a microphone enabled on your computer, you can record a sound file directly in the Control Panel. This method works for both adding a new greeting, as well as for replacing an existing greeting.

Instructions

• Click the red record button to begin recording. Your browser may alert you that the PBX is requesting access to your microphone. This is normal; click “Allow” or a similar option to permit access.
• The record button will flash when recording is in progress.
• Begin speaking, then press the stop button when finished.
• Click the play button to review your recording.
• Click the Save Recording to save the recording, or the Delete Recording button to delete it.

3) Record Via a Handheld Extension

If you are replacing a greeting that already exists on your system, you can record via a hand-held extension phone. This does not work if you are adding a new greeting type into your system. Note that the system will call the extension you specify. Then upon hangup, you will be able to name the file and it will be placed in the list.

Instructions

• Enter the extension number the system should call.
• Click the Call! button. The system will call the extension.
• Answer the call and begin speaking after the beep. The GUI will display a message stating that recording is in progress. Hang up when finished.
• At this point, you can save the recording or delete it. To delete it, click the Cancel button. To save it, enter a name in the Name this file field and then click the Save button.