Recent Reviews

Feedback from BendTel Customers

Kudos to Tim

★★★★★
5 5 1
I just wanted to give kudos to Tim of your support team who had to take a call from me at 4AM yesterday as our internet was down. Given the importance of internet access to our traders, the fact that at least six of them start at 5am and my total lack of IT intelligence, I deemed my call as an emergency. Through diligent, patient troubleshooting, he was able to determine it was not a BendTel issue but an issue with Pelican Bay equipment. Once that was determined, he took additional time to try and pinpoint the issue on our end which I greatly appreciated. Once my tech people woke up, they were able to quickly resolve. It seems our server froze up during an overnight update. I now know how to check for that and resolve it in the event it happens again. Tim was very humble, patient and thorough with me during the trouble-shooting process. I’m thankful he had a clear mind at that time too! Many thanks for your support of Pelican Bay.

Customized Service

★★★★★
5 5 1
Jon and Marci at BendTel have been phenomenal in helping me get set up. I had searched high and low. And Jon gave me the customized service that I really needed for my small business. The upfront installation involved a few necessary steps that he walked me through and made sure to clarify along the way. I bundled my internet and phone service which gave me a better price than the previous phone system I had been using. And I am super glad that I could work personally with a local company instead of a corporate giant that is hard to reach over the phone. Thanks so much Jon and BendTel for this service in our community. You've made my day.:D

Flawless Internet

★★★★★
5 5 1
The guys went above and beyond and the internet is flawless. Very grateful!

Highly Recommend

★★★★★
5 5 1
We recently upgraded our service and phones. The crew was extremely knowledgeable, punctual and patient with questions. One installer, Trent, stands out as going above and beyond. Trent made sure all the hardware was “fine-tuned”, questions were answered, patiently instructed 3 people separately on system operation, and all surfaces were dust free. I highly recommend the professionals at BendTel.

My Two Cents

★★★★★
5 5 1
BendTel’s cabling pricing is reasonable and they do good work. Nice and clean with labeling, etc.

Smooth Transition

★★★★★
5 5 1
We moved our service from another provider to BendTel and the transition process couldn't have gone smoother - the job was done on time, everything works great and all your folks are a joy to work with. Thanks to everyone!

15 YEAR HAPPY CUSTOMER

★★★★★
5 5 1
We have had the pleasure of the BendTel team support for going on 15 years. We have ALWAYS gotten help when needed, at a fair price and a great attitude. Bend is fortunate to have a CLEC like them!

The Best Around

★★★★★
5 5 1
Thank you guys for all your help the last few years. You guys are the most awesome phone/internet company I have dealt with in the 3 states I have offices in.

Bendtel to the rescue

★★★★★
5 5 1
Jon L. and BendTel to the rescue!!! Thank you! We are so excited to work with you and then you came through big for us! Thank you so much As a small business we appreciate the prompt service and being able to reach someone immediately! We had a problem caused by another service and Bentel stepped up and ushered us through so that we could resolve the issue even thought it was not their responsibility they still offered support. This is why we always choose local!

Amazing Internet Service

★★★★★
5 5 1
I speak for our entire EDCO team when I say that we are thrilled with our amazing internet service from BendTel.

Great Service on Office Relocation

★★★★★
5 5 1
We recently moved our office to a new location in Bend. BendTel was very helpful in coordinating installation of the service interface at the new building, and when the time came to route calls to the new office rather than the old it was seamless. It is always nice to be able to work directly with someone locally on this type of transition.

Unbeatable Customer Service!

★★★★★
5 5 1
I am so thrilled with BendTel! We made the switch roughly a year ago and couldn't be happier. They make doing business with them so simple. Whenever there is an issue (only once in almost a year) they fix it immediately. When you call there is actually a live person that answers the phone, no time wasting recording. Thank you BendTel for everything that you do!!! I am over the moon that I chose to do business with you all!!!

Community Partnership

★★★★★
5 5 1
Thrilled to be partnering with BendTel and the WhatIfWeCould Community project, showcasing 28 non profits in 2019. They have been a pleasure to deal with and especially appreciate their heart for the community and wanting to bring more focus to organizations doing great work in the community.

Great Expereince

★★★★★
5 5 1
Thank you, BendTel for a very positive customer experience since we cut over from Century Link with our Pro-rentals and Sales location in Bend. We’ve had an outstanding experience throughout the entire process, something that is rare in the occurrence of the Telecom world these days.

5 Stars

★★★★★
5 5 1
Have been working with BendTel for over 10 years. Great customer service.

Excellent

★★★★★
5 5 1
BendTel was wonderful to work since real people answer your phone calls! I only needed a fax line and they had it installed very quickly. Thank you BendTel!

Positive

★★★★☆
4 5 1
We have always been happy with BendTel's service. We are glad we switched away from our previous phone service. Thank you Tonja

Excellent so far

★★★★★
5 5 1
Seamless, uninterrupted transfer over to BendTel.

Great job / Pleasant / Professional

★★★★★
5 5 1
We moved our office and BendTel was easy to work with switching and setting up. Pleasant, professional workers. Will recommend to all.

Great service and team!

★★★★★
5 5 1
BendTel has been our telephone provider for several years. Recently, we upgraded our internet to their new fiber service. What a difference! And to top it off, the team is responsive and professional to work with!

Outstanding Service

★★★★★
5 5 1
Recently, we have been making some changes to our service and consolidating providers to BendTel. The service we have received from your people has been outstanding, especially Donnette! Thanks!

Well Done BendTel!

★★★★★
5 5 1
Thanks PJ & Tim for your help with solving our challenge of finding a reputable and affordable solution for our server colocation.Tim made the process very efficient and was extraordinarily helpful to insure it was done correctly. PJ's customer service & follow-up was fantastic!

Outstanding

★★★★★
5 5 1
The installation went great. The system worked without a hitch from the word go. The installers were obviously knowledgeable and experienced. Great experience.

Excellent Service

★★★★★
5 5 1
Our transition to our new systems was smooth and painless! Thanks to all who answered our endless stream of questions about how to use the new system.

Great Customer Service and Follow Up!

★★★★★
5 5 1
We have had a great experience so far. Coming to BendTel with a difficult situation such as ours, we had no idea what to expect. Deborah and the staff at BendTel are always professional and helpful. I'm most impressed with the follow up...to make sure everything is working well.

Terry Miller Is A Rock Star

★★★★★
5 5 1
Terry Miller needs some type of medal at BendTel. His personal customer service and his knowledge of telecom cannot be matched.

Thank You

★★★★★
5 5 1
Anytime I contact anyone at BendTel I can expect service right away. They will let me know when they will be out to repair or install new equipment. Thank you Donnette, Marcus, James, Jordan, Mindy, Jim, Susan. I know I missed some but I can't think of everyone 🙂

very positive

★★★★★
5 5 1
your team was on it, very courteous polite, knowledgeable, communicate and listened well.

Thanks!

★★★★☆
4 5 1
While our original scheduling was a little wonky, it's been smooth sailing since starting our service. So great to not have any outages or slow speeds!

★★★★★
5 5 1
Phone system working well. Reception phone when receiving calls sometimes the speaker is extra loud. Not sure how to control sound.

★★★★☆
4 5 1
We've had some problems with our phone system in Bend. I'm not sure if it's BendTel or Bendbroadand. Overall I'm happy with the service they provide, my questions have been answered in a friendly, professional manner.

Great Customer Service

★★★★★
5 5 1
We are very happy that BendTel was an option for our business needs. I've used BendTel in the past with another company and their service was always top notch. While transitioning office space we were able to reconnect with BenTel and thankful that they could get our service up and running on a short notice and working correctly right away. Thank you for your support.

Amazing!

★★★★★
5 5 1
Friendly, professional, and customer oriented. Excellent service!

Good service

★★★★★
5 5 1
Received good, quick, knowledgeable service on a DNS problem from Tim Howe today. Thanks!

Excellent

★★★★★
5 5 1
Helpful, knowledgeable, punctual and overall outstanding. Thank you!

Great Service

★★★★★
5 5 1
The guys who did the install were great. It was a lot of work but it went very well!

Exceeds Our Expectations

★★★★★
5 5 1
From sales, to planning, to provisioning; installation of our phone system went flawlessly. The BendTel team goes the extra mile to exceed our expectations and our new phone system is the perfect fit for our business.

Great Experience!

★★★★★
5 5 1
My experience with BendTel has been great.

Fireside Service Changeover

★★★★★
5 5 1
Brad and Doug were a great help working thru several aspects of our phone service change to BendTel. We really like the idea of having local support four our Mitel SX200 system, as well.

Great Customer Support

★★★★★
5 5 1
So far so good. Great customer support. Very responsive.

Fast Internet Connectivity

★★★★★
5 5 1
BendTECH has the fastest internet connectivity in town thanks to BendTel. We are hitting 250Mbps bi-directional, which is what every tech professional dreams of.

Great Connection

★★★★★
5 5 1
Being able to have that connection has allowed us to increase our business capacity and not slow down our agents. Having that fiber connection made a world of difference; It is completely stable, and a great connection. They've always had a person ready and available to help us at any time, whether it is during hours or off-hours.